Pandora's general business conditions are defined by Pandora's sales terms. The general business conditions of the Internet Store have been defined in greater detail according to the areas you can access by clicking on the desired field. The general business conditions define the activity of the Internet Store, the rights of users, and the business relationship between Pandora and the customer.
The Internet Store is an information system designed to represent and sell products to consumers. It is managed by a SF1 CLIPS trgovina d.o.o., Šmartinska cesta 152, 1000 Ljubljana. The user is the person who uses the specified system, i.e., the consumer in the Internet Store.
Orders may be placed in the following manner:
(a) by e-mail: email@example.com
(b) via the Internet, at www.pandorashop.si
The maximum number of items that one buyer can buy during one purchase is 15.
A maximum of 5 items may be included in a single order.
All orders are subject to availability restrictions. Pandora will notify buyers, as soon as possible, of any out of stock items.
Pandora reserves the right to a full or partial refusal of an order, or the right to request a prepayment, in case it has detected that potential buyer has a weaker creditworthiness.
Delivery of goods
Delivery is done exclusively for addresses on the territory of the Republic of Slovenia. Pandora will make every effort to deliver the products to the address specified in the order within five (5) business days, at a price of EUR 3,50 (standard delivery). Standard delivery for orders over € 90 is free.
Please indicate if you want express delivery at a price of EUR 7.
We deliver to the address stated in the order form on the territory of the Republic of Slovenia in cooperation with Post of Slovenia courier service.
Express delivery is also possible within 3 working days at a price of EUR 7,00 regardless of the value of the order. Please indicate if you want express delivery.
If your order exceeds the amount of EUR 90,00, your standard delivery will be free of charge.
If, for a specific reason or force majeure, the abovementioned delivery time cannot be met, you will be notified in a timely manner.
A deviation and extension may occur if the recipient is not at the address of the attempted delivery, does not answer at the phone number on record, or due to traffic situations that the carrier could not influence.
Your obligation is to check the item upon receipt and immediately, and at the latest within 24 hours of receipt, report any irregularities by sending an e-mail to firstname.lastname@example.org.
If you want a product or service delivered in a different manner than that provided by Pandora, you must submit such a request to Pandora and, if accepted, pay any associated costs.
Ownership of products and all associated risks are transferred to you at the time you receive them.
You have the right to return any goods that do not suite you within 14 days from the date of acceptance of the delivery - as defined HERE.
You are responsible for checking the quantity and quality of goods during delivery and, in the event of defective or non-conforming goods, you are required to notify Pandora immediately upon receipt of goods. If the product you bought is really defective, Pandora can fix it, replace it, or refund your money, in accordance with your legal rights as defined here.
Notice of the method and receipt of complaints
When receiving a package, please check your package in the presence of the courier. If there are visible damages to it (torn parts and indents), the package should not be accepted. In this case, please send an e-mail to email@example.com. We will notify you of further action promptly.
If you have accepted the package and, after opening the box, find out that the delivered goods do not correspond to the order, or data in the invoice does not correspond, please send an e-mail to firstname.lastname@example.org no later than within 24 hours from the moment of receiving the package.
The seller is responsible for the non-conformity of delivered goods with the contract in accordance with the Law on Consumer Protection. The seller is a legal entity or natural person from whom the consumer has purchased goods.
A consumer is a natural person who has purchased goods from a seller for purposes not intended for its business or other commercial activity.
The consumer declares a complaint to the non-conformity of the Seller’s goods.
The supplier will be liable for any non-conformity of purchased goods if it does not conform to the manufacturer's specification.
If the goods do not conform to the manufacturer's specification, the consumer has the right to demand from the Seller to eliminate all non-conformance, free of charge, primarily by repair or replacement, followed by a corresponding price reduction or contract termination. If it is not possible to eliminate the non-conformance, or if it represents a disproportionate burden for the seller in terms of the Law on Consumer Protection, the consumer may request a price reduction or declare contract termination.
The seller is required to make every repair or replacement within 15 days, or within 30 days (for technical goods), from the date of receipt of the complaint (this deadline may be extended in accordance with Article 56 of the Law on Consumer Protection), and without significant disadvantages for the consumer, taking into account the nature of the goods and the purpose for which they were obtained by the consumer.
Any costs that are necessary for the goods to conform to the manufacturer's specifications, in particular the costs of work, materials, takeovers and deliveries, will be borne by the seller.
The consumer has the right to terminate the contract, if he/she cannot exercise the right to a repair or replacement, if the seller did not repair or replace the product within the deadline, or if the seller did not repair or replace the product without significant inconvenience to the consumer. The consumer cannot terminate the contract if the non-conformity of the goods is insignificant.
The seller is responsible for the non-conformity of goods, with the contract, that occurs within two years from the date of the transfer of the risk to the consumer. This two-year period will be calculated from the date of the sale of the goods to the consumer, which date is on the fiscal bill in case the goods have been purchased in a store, or the delivery note signed by the consumer in case of a distance selling purchase, or outside of the seller's business premises. If non-conformity occurs within 6 months from the date of transfer of the risk to the consumer, unless it is contrary to the nature of the goods and the nature of a specific non-conformity, the consumer has the right to choose between the right to choose that the non-conformity be eliminated with a replacement, a price reduction, or declaring a contract terminated, while repairs are possible with the explicit consent of the consumer. After the expiration of a period of 6 months, non-conformity of goods at the time of risk transfer will be demonstrated by the consumer.
The inability of the consumer to deliver the original packaging cannot be a condition for the resolution of a complaint or the reason for refusing the elimination of a non-conformity.
The buyer can declare a complaint in order to exercise his/her rights due to the non-conformity of goods with the contract, as well as due to an incorrectly calculated price, and other defects, in the following manner:
1. By e-mail, to the electronic (e-mail) address of the seller: email@example.com
2. In writing to: SF1 Clips doo Šmartinska cesta 152, 1000 Ljubljana
3. Permanent audio recording
The seller is required to reply to a consumer, in writing or via e-mail, without delay but no later than within 8 days from the date of receipt of a complaint, with a statement to the submitted request, a proposal for its resolution, and the deadline for its resolution, while the resolution of a complaint is possible only with prior consent of the consumer.
The seller is required to act in accordance with a decision, proposal and deadline for resolving the complaint, if prior consent has been received from the buyer. Therefore, the buyer will give its consent, as soon as possible after receiving the seller's response to the complaint, so that the seller can settle the complaint within the aforementioned statutory deadline. Untimely consent from the buyer will be considered as one of the objective reasons why the seller is unable to meet the buyer's request within the statutory deadline.
In the event that, for objective reasons, the seller is not able to satisfy the buyer's request within the agreed deadline, he will be required to inform the buyer about the extension of the deadline for resolving the complaint and indicate a new deadline within which the complaint will be resolved, as well as to obtain his/her consent, to be promptly provided by the buyer. Extending the deadline for resolving a complaint is possible only once.
If the buyer does not accept a replacement of the item, with another appropriate one, the buyer will be given a refund.
You can download the complaint form here.
Product prices and payment methods
All prices are in EUR currency, VAT included. The prices do not include transportation costs. Pandora can change product prices without prior notice. Pandora will not change prices after your order has been confirmed.
You will pay the product price valid at the moment of sending the order in the local currency.
You can choose from one of the following payment methods:
The invoiced value can be paid in cash at the time of receiving the goods, or in advance via a payment order payable at a post office or a bank.
Payment card at the time of the on-line purchase. We accept Visa, Visa Electron, MasterCard, American Express or Maestro payment cards. The card must be approved by the issuing bank for on-line (Internet) payments.
When entering payment card information, confidential information is transmitted through a public network in a protected [encrypted] form using SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.
The security of data at the time of the purchase is guaranteed by the payment card processor, WSPay, so that the complete payment process is carried out on WSPay's web pages. Payment card information is not available to our system.
Payment is possible only in EUR currency. Payment is possible with payment cards from domestic and foreign banks. The amount your account will be charged is obtained by converting your currency into EUR according to the exchange rate of the National Bank of Slovenia. When debiting your card, the same amount is converted into your local currency at the rate applied by the credit card operators. Due to these conversions, it is possible that there is a small difference between the amount charged and that displayed on our website.
Wire transfer (for legal entities) - upon receipt of an order, we will send you payment/calculation instructions. Your order will be delivered after your payment has been received.
Payments via checks in installments are not accepted.
If the address for the delivery of the product is different from the one indicated on the invoice, the invoiced price must be paid before delivery.