According to the Law on Consumer Protection - hereinafter: the Law, purchases through our sales website are considered distance selling. Insofar as any provision or condition on these sites is in conflict with the Act or its amendments, the provision of the Act shall apply.

Act governing rights and obligations:
- Law on Consumer Protection (Official Gazette of the Republic of Slovenia, No. 98/2004 with all amendments)
- Obligations Code (Official Gazette of the Republic of Slovenia, No. 97/2007)

For distance selling, the Law has foreseen that the buyer, who is considered a consumer (a natural person who purchases a product in order to meet his/her individual needs, and not for the purpose of performing a professional activity) has the right to cancel the contract within 14 days from the date of receiving the product. At the time of canceling, the buyer may, but does not have to, indicate the reason for doing so.

The Contract cancellation form should be sent to the company address:

SF1 CLIPS trgovina d.o.o.
Šmartinska cesta 152
1000 Ljubljana

In the event of a cancellation, the buyer will be entitled to a refund. The trader is required to return the funds paid by the consumer under the contract once the trader has received, or assumed, the goods returned by the buyer.

The buyer is required to return the product without delay, and no later than within 14 days from the date of sending the Contract cancellation form. Before sending the subject goods, please contact us at info@pandorashop.si for instructions as to which address the goods should be sent to. The product can no longer be returned upon the expiration of a period of 14 days from the date of sending the cancellation.
At the time of the return, the goods must be in a working, and unused, state, in their original, undamaged packaging, with the attached original fiscal bill and a filled out cancellation form, which you can download HERE.

Upon receipt of the product, it will be determined as to whether the product is in a working and undamaged state. The buyer will be responsible for any defect or damage to the product resulting from inadequate handling of the product, i.e., the buyer is solely responsible for the reduced value of the product resulting from inadequate handling, i.e., exceeding what was necessary in order to establish its nature, characteristics and functionality. If it is determined that the product is defective, or it has been damaged, which is attributable to the buyer, a refund will not be accepted and the product will be returned to the buyer, at his/her own expense.

The trader is required to make a refund of the amount paid by the buyer under the contract, promptly and no later than within 14 days from the date of receipt of the cancellation form, and after receipt of the product.

The cost of returning the goods and money will be borne by the buyer, except in cases where the a defective, or wrong, item was received.

Pandora accepts the return of only those goods that are brand new and in original condition and packaging, with the accompanying invoice. Under such conditions, Pandora will reimburse the amount paid for returned products within 14 days from the date of receipt of such products.

You can download the contract cancellation form here.

You can download the distance selling contract here.